Our Customers

  • As a maintenance manager for the past 12 years, I have worked with at least 6 different Asset Management software providers. By far, HiperWeb has provided the best customer service that I have ever experienced. I never had to log into a website, log an issue, and wait for someone to send me an email. HiperWeb provided one on one assistance and service to me and my staff personally! A refreshing change and a major advantage over dealing with the 'so called' leaders in the CMMS business that never seem to have the time to talk with their customers. Thank you for the outstanding customer service!

    - Tony Mack (United Water)

Joyce Carter - City of Eden

I have been using HiperWeb's inventory control system for 4 years now. I can keep a much better handle on parts going out of the warehouse. They work great with me on any problems that may come up (which are very few) and help me with my end of the year report at no charge at all!

Ellen Richardson - Electric Cities of Georgia

HiperWeb has proved to be a strategic and advantageous partnership with our Co-ops since 2000. HiperWeb has streamlined our services that we offer which allows us to provide a valuable and cost-effective service to our customers.

  • HiperWeb approaches work orders from the strategic perspective, making it much more valuable for managing maintenance, construction and other field activities. Beyond that, we were able to adapt HiperWeb as a documentation tool for system monitoring and inspection tasks for all of our members. For us HiperWeb is a perfect fit.

    - Bill Defoor (Municipal Gas Authority)

Brant Keller - City of Griffin

Here at Griffin, we've streamlined our entire Public Works operations (as well as Electric's) with HiperWeb. From the moment a call comes in to the moment a crew is dispatched, I know the status of my operations and when, where and how the work gets done. I'm updated daily on the work completed, and I can pull exact and accurate details to issues upon requests.

Jeff Dobbs - City of Buford

HiperWeb has helped us get to our paperless mission with their enterprise system. They have provided nothing but outstanding customer service from the moment they walked through the door. We at the City of Buford look at HiperWeb as a partner helping us achieve our goal and not as vendor.

Lanier Dunn - City of Elberton

Elberton Utilities relies on HiperWeb every day for customer service requests, work orders, inventory control, and accounting for capital projects. Elberton has saved a tremendous amount of money on server hardware, software licenses and support by using HiperWeb.

Debbie Bridges - City of Sylvester

HiperWeb has tremendously improved our response to customer complaints and service request. With the work order system we can now keep track and maintain records on response times and customer satisfaction.

  • HiperWeb is a regular part of our daily routine. Being able to track the true cost of a job so easily is great. Another feature that is very helpful is the ability to pull up past work orders to answer any questions about what work was actually done. From keeping track of employee and equipment hours to having material prices at your fingertips, the whole system is a huge asset to the city.

    - David Erwin (Calhoun, Ga)