HiperWeb's Citizen Relationship management allows citizens to report and track service requests 24-hours a day, seven days a week.

• 100% web-based
• Track customer issues on-line
• Automatic request routing
• Reduce costs
• Increase efficiency
• Eliminate lost calls
• Eliminate call transfer
• Reduce wait time
• Support city best practices benchmarks

• User-defined service request types
• Detailed information by type
• Issue tracking numbers
• Track requester information
• Store relevant dates of request
• Automatic routing
• Call back information

• Billing System
• Work Management System
• E-mail notification
• Tax system
• Other legacy systems

• Power Outage
• Complaint
• Street Signs
• Traffic Signals
• Street Repair
• Graffiti
• Water Leaks
• Sewer Overflow
• Basement Backup
• Water Quality
• Dead Animal
• Dog Barking
• Abandoned Vehicle
• Trash Pickup
• Debris Removal
• Tree Trimming
• Tree Removal
• Housing Inspection
• Ball Field Maintenance
• Park Maintenance
• Many more….