Computerized Maintenance Management System

HiperWeb contains a robust maintenance management system packed with an enterprise-wide suite of applications. For the past 20 years, PSD has continually built a complete suite of processed-based solutions in Health Care for all Hospital Administrators. Plan and schedule maintenance to maximize your return on investments. Report on a 10, 12, and 15 year capital replacement strategy for your Hospital.

• Are your processes designed to help you achieve your Hospital's goals & Objectives?
• How are you measuring work performance?
• Are you balancing Corrective & Preventive Maintenance?
• Are you scheduling your assets for preventive maintenance

Excellence Dashboard

HiperWeb measures your Hospital's Key Performance Indicators and visually presents them to senior management through a consistent process so executives can immediately know their operational, financial, and/or patient and employee satisfaction status of their hospital in real-time. Consistently and automatically receive updates, reports, emails, and alerts based on the specific management process in your hospital.

• Are you measuring your strategic goals and objectives?
• Are you focusing on your agency's Key Performance Indicators?
• How are you measuring and benchmarking against all of your service locations?
• How are you achieving excellence?

Project Tracking/Plan Review

HiperWeb helps you manage a Hospital projects with efficiency. Communicate effectively and efficiently between different departments of your Hospital. Minimize paperwork and miscommunication with one centralized system. Establish a processed-based workflow needed to fulfill specific projects and report on updates and estimated completion times within projects.

• Are you managing and communicating updates on projects effectively?
• Even to departments, contractors, and the public?
• Are you having problems with redundancy and missing deadlines?
• How effective is the dialogue between the project team?

Online Vendor Registration & Public Solicitation

HiperWeb centralizes purchasing through a workflow that combines and integrates multiple processes. HiperWeb provides supply requisitioning, purchasing, receiving, inventory control, and contract compliance modules in order for hospital administrators to maximize their purchasing performance level and obtain supplies at optimal costs.

• Are you notifying your vendors about your Hospital's solicitations?
• How do you know which vendors provide what products?
• How are you contacting those vendors?
• Can you easily view plan holder's and compare products and prices?

Online Patient and Employee Satisfaction Surveys

HiperWeb's web-based, survey application is built around quality performance measurement standards. PSD helps you build patient and employee satisfaction surveys that are aligned to Hospital goals and objective and that measure excellence. With HiperWeb, receive the feedback you need to improve your Hospital's patient and staff satisfaction. Create your surveys, upload your link, collect responses, and analyze results.

• Do you really know what your patients, nurses, and physicians are thinking?
• How are you bridging the gap between their perspective and your actual perspective?
• Can you analyze feedback easily and consistently through charts and graphs?
• Are you balancing staff and patient satisfaction?

Certification Tracking

HiperWeb Training Tracker relieves you of potential advising errors by managing and tracking permits or certifications for all employees. Automatically receive updates and alerts of upcoming certification expirations for your workforce as well as immediately list employees that need to update certifications within a certain period of time. Additionally, track and report to the public on Hospital awards and achievements based on training and certifications.

• Having a difficult time keeping track of your employee's certifications and permits?
• Is your staff taking the correct courses for their certification(s)?
• How are you tracking their grades?
• How are you managing training seminars and classes?

Job Cost & Estimation

HiperWeb allows Hospital staff to record any labor, parts, equipment, contractors, journal entries, attachments, inspections, and instructions to any work order. Operational supervisors statistical reports and senior executives operational status dashboards effectively directs your Hospital to establish a framework of cost reduction across your entire organization.

• Are you correctively analyzing workflow processes in your Hospital?
• Are you struggling to find the right places to cut costs?
• How are you analyzing your costs on each of your projects?
• How can you maximize efficiency and cut organizational costs?

Online Web Services & Web Design

Completely redesign your webpage in order for your patients to easily navigate and access information. Immediately update your webpage in real-time from HiperWeb's content management system. Integrate and automate social networking sites to more effectively reach your patients with public alerts and other important information. Other features include medical emergency alerts, email subscriptions, online surveys, online payments, archived directories, calendar events, and more.

• Is your webpage easy to navigate and access information?
• How are you measuring patient satisfaction?
• Do you have a way to track patient complaints?
• Want to increase your online services? (Online Payments, Calendar, Surveys, Requests)

Patient Relations Management

Provide your patients with quick and easy access to your organization's services on and off the web. Focus on your core mission and manage workload efficiently to improve service delivery in order to maintain the highest level of patient satisfaction. Bridge the gap between what senior executives think and what patient and employees actually think. Use accurate, consistent measurements to analyze your business processes helping you make accurate, data driven decisions in real-time for your Hospital.

• How easily can patients your Hospital's services?
• Is patient and employee satisfaction part of your business plan?
• How do you track and resolve patient complaints?
• What is the origin of most your complaints?

Mobile | Android, Tablet, iPhone, & iPad

HiperWeb's Healthcare Mobile solution allows you to securely complete work outside the office increasing productivity for your employee so they can focus more on delivering excellent service to your patients. PSD's Mobile solution is compatible with the Android smartphones, Tablets, BlackBerrys, iPhones, and iPads. Also, integrate with any back-end system whether it's customer service or pulling reports out of legacy systems.

• Are you maximizing productivity for your employees?
• How are you keeping asset locations up to date?
• Are you completing inspections with efficiency from your mobile device?
• Are you wasting time by receiving lagging information in the field?

Facilities Maintenance

Manage and control maintenance and repair operations for greater productivity and profitability. Increase productivity by quickly receiving and responding to your Hospital's facility needs. Generate reports targeting costly structures and compare repair costs versus replacement costs for certain facilities. Increase productivity by customizing your dashboard to help you quickly determine what's past due, what's upcoming, and what's been recently completed.

• Are you facilities receiving the appropriate maintenance?
• Are you manually creating and closing work orders for tasks that are routine?
• Are you managing and controlling your maintenance and repair operations?
• How are you balancing the lean maintenance needs of HVAC, lights, etc?

Health Inspections

HiperWeb lets you track your inspections to maximize productivity. With mobile and tablet inspections allowing employees to be more productive, increase the quality and safety, as well as show compliancy with regulations in your Hospital. PSD's inspection module helps limit the time spent traveling to and from location and allows you to complete multiple inspections while on location. Visually see failed inspections and reoccurring violations so that management can act swiftly to begin to implement processes in order to correct issues.

• How are you tracking and reporting your inspections?
• Are you actively tracking inspections of patient rooms and the frequency of site visits?
• Are your inspection forms easy to use and have mobile compatibility?
• How are you generating reports on failed inspections?