The Code Enforcement Officer had a difficult time tracking code violations and the respective violators. Also, manually putting together warnings and violators took up most of the officer's time. With HiperWeb, the code enforcement officer was able to see directly who was in violation and whose violations were coming up. This allowed the officer to send warning letters with ease before violations occurred. HiperWeballowed the officer to communicate more effectively with customers and start taking a more proactive approach to managing service in the community.